Contracts
Fivetran Order Form
Version 4.0
Effective November 29th 2022
DownloadTable of Contents
Customer Name: | {{CounterpartyName}} | |
Customer Billing Address: | {{CounterpartyName}} {{BillToStreet}} {{BillToCity}} , {{BillToState}} , {{BillToPostalCode}} | {{BillToCountry}} |
Customer Shipping Address | {{ShipToName}} {{ShipToStreet}} {{ShipToCity}} , {{ShipToState}} {{ShipToPostalCode}} | {{ShipToCountry}} |
Primary Contact: | {{CounterpartyContactName}} | {{CounterpartyContactEmail}} |
Billing Contact | {{APContactName}} | {{APContactEmail}} |
Billing Frequency | Annual |
Payment Terms | Net 30 |
Term | Each product or service term shall be as stated in the table below. |
Renewal | Following the Subscription End Date, Customer will be renewed according to the Terms and Conditions and /or the MSA as defined below. |
CONSUMPTION PRICING | ||||
Product | Start Date | End Date | Term (months) | Product Total |
{{ProductName}} | {{StartDate}} | {{EndDate}} | 12 | {{Subtotal}} |
TOTAL AMOUNT DUE (USD): | {{Total}} |
Master Subscription Agreement
Version 11.0
Effective May 21st 2024
DownloadTable of Contents
Master Subscription Agreement
1. DEFINITIONS
2. FIVETRAN PRODUCTS, SERVICES, AND SUPPORT
3. CUSTOMER DATA; RESPONSIBILITIES
4. CONFIDENTIALITY; TECHNOLOGY RESTRICTIONS; PROPRIETARY RIGHTS
5. SECURITY MEASURES
6. PAYMENT OF FEES
7. TERM AND TERMINATION
8. WARRANTIES AND DISCLAIMER
9. INDEMNIFICATION
10. LIMITATION OF LIABILITY
11. MISCELLANEOUS
Privacy Notice
Version 9.0
Effective July 12th 2024
DownloadTable of Contents
Privacy Notice
What personal data does Fivetran collect and why?
Broad Categories Collected | Examples |
Identifiers | Name, contact information, and other personal data that can directly or indirectly identify a consumer |
Select Information in Customer Records | Name, contact information, company information |
Commercial Purchasing Information | Records of products and services purchased |
Internet or Network Activity | Browsing history, search history, information regarding a consumer’s interaction with an Internet Web-site, application, or advertisement. |
Information Typically Detected by Senses | Audio information (call recordings) |
Employment Information | Role, title, and other relevant employer information |
Inferences Drawn from other Personal Data | Buying intent, and other relevant information to market or provide the services |
- Information that you provide voluntarily
Certain parts of our Websites may ask you to provide personal data voluntarily: for example, we may ask you to provide your contact details in order to register an account with us, for technical support, to subscribe to marketing communications from us, to register for an event, to access content, and/or to submit inquiries to us. The personal data that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal data. - Information that we collect automatically
When you visit our Websites, we may collect certain information automatically from your device. In some countries, including countries in the European Economic Area, this information may be considered personal data under applicable data protection laws.
Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information. We may also collect information about how your device has interacted with our Websites, including the pages accessed and links clicked.
Collecting this information enables us to better understand the visitors who come to our Websites, where they come from, and what content on our Websites is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our Websites to our visitors.
Some of this information may be collected using cookies and similar tracking technology, as explained further under the heading “Cookies and similar tracking technology” below. - Information that we obtain from third party sources
From time to time, we may receive personal data about you from third-party sources (including, but not limited to, lead generation providers, partners, content syndication providers, third-party enrichment tools, and meeting maker vendors), but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal data to us.
The types of information we collect from third parties include name, contact information, title and/or role within your organization, internet activity, company data, and we use the information we receive from these third parties to market our services to you.
- to our group companies and third-party services providers who provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our Websites), or who otherwise process personal data for purposes that are described in this Privacy Notice or notified to you when we collect your personal data. A list of our current subprocessors is available here https://fivetran.com/docs/security/subprocessors;
- to our partners, who we may share with in connection with selling or distributing our products and services, or engaging in joint marketing activities, in accordance with your expressed marketing preferences. Sharing excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties. Fivetran will not share data from Google APIs with third party tools, such as AI models.
- to any competent law enforcement body, regulator, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;
- to an actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal data only for the purposes disclosed in this Privacy Notice;
- to any other person with your consent to the disclosure.
Broad Categories Collected | Types of third parties we share with |
Identifiers | Group companies, service providers, and partners |
Select Information in Customer Records | Group companies, service providers, and partners |
Commercial Purchasing Information | Group companies, service providers, and partners |
Internet or Network Activity | Group companies, service providers, and partners |
Information Typically Detected by Senses | Group companies, service providers, and partners |
Employment Information | Group companies, service providers, and partners |
Inferences Drawn from other Personal Data | Group companies, service providers, and partners |
Broad Categories Collected | Types of third parties we share with |
Identifiers | Group companies, partners, and any other person with your consent |
Select Information in Customer Records | Group companies, partners, and any other person with your consent |
Commercial Purchasing Information | Group companies, partners, and any other person with your consent |
Internet or Network Activity | Group companies, partners, and any other person with your consent |
Information Typically Detected by Senses | Group companies, partners, and any other person with your consent |
Employment Information | Group companies, partners, and any other person with your consent |
Inferences Drawn from other Personal Data | Group companies, partners, and any other person with your consent |
Legal basis for processing personal data
Cookies and similar tracking technology
How does Fivetran keep my personal data secure?
International data transfers
Data retention
Your data protection rights
- If you wish to access, correct, update or request deletion of your personal data, you can do so at any time by contacting us using the contact details provided under the “How to contact us” heading at the bottom of this notice.
- In addition, you can object to processing of your personal data, ask us to restrict processing of your personal data or request portability of your personal data. Again, you can exercise these rights by contacting us using the contact details provided under the “How to contact us” heading at the bottom of this notice.
- You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided under the “How to contact us” heading at the bottom of this notice.
- Similarly, if we have collected and processed your personal data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.
- You have the right to opt out of the sale of your personal data, including sharing personal data for online advertising. For more information, visit our cookie settings page. Our cookie consent tool automatically honors GPC and DNT signals.
- We do not use or disclose your sensitive personal data, except for the purposes of providing the services to our customers.
- You have the right to non-discrimination, meaning we may not discriminate against a data subject for exercising a privacy right.
- You have the right to have your authorized agent make a data privacy request on your behalf. For more information, please contact us using the contact details provided under the “How to contact us” heading at the bottom of this notice.
- You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority.
- If you are not satisfied with our response regarding your data privacy request, you have the right to appeal our decision. For more information, please contact us using the contact details provided under the “How to contact us” heading at the bottom of this notice. If you are not satisfied with the result of the appeal, you have the right to contact your respective attorney general depending on where you reside.
EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework
Updates to this Privacy Notice
How to contact us
On-Prem Software License Addendum
Version 3.0
Effective April 18th 2024
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Fivetran On-Prem Software License Addendum
1. DEFINITIONS
2. LICENSE CONDITIONS
3. ADDITIONAL DISCLAIMERS
4. GENERAL
Software-Specific Requirements: Fivetran Managed Service; Hybrid Architecture
These Software-Specific Requirements (these “Requirements”) apply to customers that have purchased or been granted a license to Fivetran Products on the applicable pricing plan and have enabled Hybrid Deployment Architecture of the Fivetran Product (“Hybrid Deployment”). Hybrid Deployment is one Fivetran Product architecture option where certain components downloaded and installed in the customer’s environment communicate securely with the Fivetran Cloud Platform (defined below). For purposes of these Requirements, the downloaded components of Hybrid Deployment are considered, and will be referred to as, On-Prem Software, and the Fivetran Cloud Platform is considered a SaaS Product (as defined below).
These Requirements supplement the terms of (a) the Master Subscription Agreement or other agreement for Fivetran Products (“Agreement”) entered into between Fivetran Inc. or its Affiliate (“Fivetran”) and the customer that has purchased or been granted a license to use Fivetran Products including Hybrid Deployment (“Customer”) and (b) the Fivetran On-Prem Software License Addendum, which applies to the On-Prem Software components of Hybrid Deployment (the “Addendum”). Capitalized terms used but not defined herein will have the meanings given to them in the Agreement or Addendum. These Requirements take effect immediately upon Customer’s download of any file necessary to install and configure the local processing agent and apply to Customer’s use of Hybrid Deployment. Except as otherwise set forth in these Requirements, the terms of the Agreement and Addendum, including, without limitation, any disclaimers, liability limitations and governing law or dispute resolution provisions set forth therein, will apply to the use of Hybrid Deployment. In the event of a conflict between the Agreement or the Addendum, and these Requirements, the terms of these Requirements shall govern. Fivetran may update these Requirements from time to time. Any updates will become effective for Customer upon renewal or entry into a new Order Form enabling Hybrid Deployment after any updates go into effect. Notwithstanding the foregoing, in some cases (e.g., to address compliance with laws, or as necessary for new features) Fivetran may specify that such updates become effective during Customer’s then-current subscription. Fivetran may provide notice to Customer of any such updates through Customer’s account, an email to Customer’s email address, an in-product notification or by posting such update on Fivetran’s website, and Fivetran will otherwise provide a copy of any such update upon written request by Customer.
1. DEFINITIONS
2. ADDITIONAL DISCLAIMERS
(a) Fivetran Cloud Platform. When using Hybrid Deployment, the local processing agent communicates securely with only the Fivetran Cloud Platform. With respect to the Fivetran Cloud Platform, Fivetran will comply with its data security obligations as set forth in the Agreement.
(b) Customer environment. When using Hybrid Deployment, all Customer Data is processed within Customer Systems, and does not leave Customer Systems without explicit Customer authorization. Notwithstanding anything to the contrary in these Requirements, the Addendum or the Agreement, any security and data processing obligations related to Fivetran SaaS Product(s) shall not apply to the On-Prem Software. Customer is responsible for the security of Customer Systems and its own environment and Fivetran bears no security or data processing obligations with respect to On-Prem Software processing data within Customer's environment.
3. SYSTEM REQUIREMENTS.
For Hybrid Deployment to operate as described in the Documentation, Customer Systems must meet certain minimum technical requirements. Fivetran will not be liable for any failure of Hybrid Deployment to perform as described if Customer Systems do not meet the minimum technical requirements specified in the Documentation and set up forms
4. UPGRADES & UPDATES.
The local processing agent will automatically download the most recent updates to certain components of the On-Prem Software. Customer shall not modify or configure Hybrid Deployment in a manner that prevents the On-Prem Software from performing automatic updates. In the event updates are made available by Fivetran that are not performed automatically, Customer agrees to install such updates within 60 days from the date such updates were made available. Notwithstanding the foregoing, if Customer has (1) configured Hybrid Deployment in a way that avoids or prevents automatic updates from being performed or (2) fails to perform a manual update in the time provided, then Fivetran will not be responsible for providing Customer support under the Support Policy for the Hybrid Deployment product until Customer has incorporated any available updates to the On-Prem Software.
5. SURVIVAL.
Fivetran Order Form
Version 4.0
Effective March 29th 2024
DownloadTable of Contents
Customer Name: | {{CounterpartyName}} | |
Customer Billing Address: | {{CounterpartyName}} {{BillToStreet}} {{BillToCity}} ,{{BillToCountry}} {{BillToPostalCode}} | {{BillToCountry}} |
Customer Shipping Address | {{ShipToName}} {{ShipToStreet}} {{ShipToCity}} ,{{ShipToState}} {{ShipToPostalCode}} | {{ShipToCountry}} |
Primary Contact: | {{CounterpartyContactName}} | {{CounterpartyContactEmail}} |
Billing Contact | {{APContactName}} | {{APContactEmail}} |
Billing Frequency | {{BillingFrequency}} |
Payment Terms | {{PaymentTerms}} |
Term | Each product or service term shall be as stated in the table below. |
Renewal | {{#if IsAutoRenewal}}Following the Subscription End Date, Customer will be renewed according to the Terms and Conditions and/or the MSA as defined below.{{else}}Notwithstanding anything to the contrary contained in the MSA or this Order Form, Fivetran will send Customer a renewal order at least 30 days prior to the expiration of each subscription term. The subscription term will renew for the additional period described in the order upon Customer's written confirmation of renewal.{{/if}} |
CONSUMPTION PRICING | ||||
Product | Start Date | End Date | Term (months) | Product Total |
{{ProductName}} | {{StartDate}} | {{EndDate}} | 12 | {{Subtotal}} |
Total Usage Value including {{UsageDiscountRate}}% Consumption Discount Value (USD): | {{MaxUsageDiscount}} |
{{UsageDiscountRate}}% Consumption Discount Value added to Committed Spend (USD): | {{UsageDiscountAmount}} |
TOTAL AMOUNT DUE (USD): | {{Total}} |
Purchase Order # | {{PONumber}} |
{{IsConsumptionDiscountTermsRequired}}
Enterprise | Data Replication: Fully Managed Cloud Hosted SaaS, Unlimited Pipeline Users, Documented Schemas, Normalized Schemas, Automatic Schema Migration, Incremental Updates, Resync Connector, Resync Table**, Column Blocking, Column Hashing, User-defined Sync Frequency, Connector monitoring and notifications, Minimal warehouse load costs, Option to run Fivetran in a cloud region in preferred geography and cloud service provider, Logging service export integration, Fivetran Transformations, Update Frequency of 5 minutes Source Access: Option to add any of our nearly 200 sources including Database sources and Oracle database connectors Full access to Fivetran REST API with the ability to add, delete and edit users, connectors, and destinations Warehouse: Load to multiple warehouses Security: Individual 2-Step Verification, Single Sign-on (SSO), User-Based Roles and Permissions, Account-level 2-Step Verification, End-to-end data encryption, Direct Connection, SSH Tunnel, Reverse SSH Tunnel, VPN Tunneling, Custom Roles License: License extends to subsidiary-owned data. Support: Dedicated Account Manager, 24/7 Issue Submission, 1-hour initial support response time |
Standard | Data Replication: Fully Managed Cloud Hosted SaaS, Unlimited Pipeline Users, Documented |
Schemas, Normalized Schemas, Automatic Schema Migration, Incremental Updates, Resync Connector, Resync Table**, Column Blocking, Column Hashing, User-defined Sync Frequency, Connector monitoring and notifications, Minimal warehouse load costs, Option to run Fivetran in a cloud region in preferred geography, Fivetran Transformations, Update Frequency of 15 minutes Source Access: Option to add any of our nearly 200 sources including Database sources except Oracle database connectors Full access to Fivetran REST API with the ability to add, delete and edit users and connectors. Warehouse: Load to multiple warehouses Security: Individual 2-Step Verification, Single Sign-on (SSO), User-Based Roles and Permissions, Account-level 2-Step Verification, End-to-end data encryption, Direct Connection, SSH Tunnel Support: Dedicated Account Manager, 24/7 Issue Submission, On-boarding Support License: Does not include access to subsidiary-owned data. | |
Starter | Data Replication: Fully Managed Cloud Hosted SaaS, 10 Pipeline Users, Documented Schemas, Normalized Schemas, Automatic Schema Migration, Incremental Updates, Resync Connector, Resync Table**, Column Blocking, Column Hashing, User-defined Sync Frequency, Connector monitoring and notifications, Minimal warehouse load costs, Option to run Fivetran in a cloud region in preferred geography, access to Fivetran Transformations, Update Frequency of 1 hour Source Access: Option to add any of our nearly 200 sources except for Database sources and Oracle database connectors Warehouse: Load to multiple warehouses Security: Individual 2-Step Verification, Single Sign-on (SSO), User-Based Roles and Permissions, Account-level 2-Step Verification, End-to-end data encryption, Direct Connection Support: Dedicated Account Manager, 24/7 issue submission License: Does not include access to subsidiary-owned data. |
Fivetran Order Form (New)
Version 6.0
Effective August 2nd 2024
DownloadTable of Contents
Customer Name: | {{CounterpartyName}} | |
Customer Billing Address: | {{CounterpartyName}} {{BillToStreet}} {{BillToCity}} ,{{BillToCountry}} {{BillToPostalCode}} | {{BillToCountry}} |
Customer Shipping Address | {{ShipToName}} {{ShipToStreet}} {{ShipToCity}} ,{{ShipToState}} {{ShipToPostalCode}} | {{ShipToCountry}} |
Primary Contact: | {{CounterpartyContactName}} | {{CounterpartyContactEmail}} |
Billing Contact | {{APContactName}} | {{APContactEmail}} |
Billing Frequency | {{BillingFrequency}} |
Payment Terms | {{PaymentTerms}} |
Term | Each product or service term shall be as stated in the table below. |
Renewal | {{#if IsAutoRenewal}}Following the Subscription End Date, Customer will be renewed according to the Terms and Conditions and/or the MSA as defined below.{{else}} Notwithstanding anything to the contrary contained in the MSA or this Order Form, Fivetran will send Customer a renewal order at least 30 days prior to the expiration of each subscription term. The subscription term will renew for the additional period described in the order upon Customer's written confirmation of renewal.{{/if}} |
CONSUMPTION PRICING | ||||
Product | Start Date | End Date | Term (months) | Product Total |
{{ProductName}} | {{StartDate}} | {{EndDate}} | 12 | {{Subtotal}} |
Total Usage Value including {{UsageDiscountRate}} % Consumption Discount Value (USD): | {{MaxUsageAmount}} |
{{UsageDiscountRate}} % Consumption Discount Value added to Committed Spend (USD): | {{UsageDiscountAmount}} |
TOTAL AMOUNT DUE (USD): | {{Total}} |
Purchase Order # | {{PONumber}} |
Enterprise | Data Replication: Fully Managed Cloud Hosted SaaS, Unlimited Pipeline Users, Documented Schemas, Normalized Schemas, Automatic Schema Migration, Incremental Updates, Resync Connector, Resync Table**, Column Blocking, Column Hashing, User-defined Sync Frequency, Connector monitoring and notifications, Minimal warehouse load costs, Option to run Fivetran in a cloud region in preferred geography and cloud service provider, Logging service export integration, Fivetran Transformations, Update Frequency of 1 minute Source Access: Option to add any of our nearly 400+ sources including Database sources and Oracle database connectors Full access to Fivetran REST API with the ability to add, delete and edit users, connectors, and destinations Warehouse: Load to multiple warehouses Security: Individual 2-Step Verification, Single Sign-on (SSO), User-Based Roles and Permissions, Account-level 2-Step Verification, End-to-end data encryption, Direct Connection, SSH Tunnel, Reverse SSH Tunnel, VPN Tunneling, Custom Roles License: License extends to subsidiary-owned data. Support: Dedicated Account Manager, 24/7 Issue Submission, 1-hour initial support response time |
Standard | Data Replication using Fivetran SaaS Product: Fully Managed Cloud Hosted SaaS, Unlimited Pipeline Users, Documented Schemas, Normalized Schemas, Automatic Schema Migration, Incremental Updates, Resync Connector, Resync Table**, Column Blocking, Column Hashing, User-defined Sync Frequency, Connector monitoring and notifications, Minimal warehouse load costs, Option to run Fivetran in a cloud region in preferred geography, Fivetran Transformations, Update Frequency of 15 minutes Source Access: Option to add any of our nearly 400+ sources including Database sources except Oracle database connectors Full access to Fivetran REST API with the ability to add, delete and edit users and connectors. Warehouse: Load to multiple warehouses Security: Individual 2-Step Verification, Single Sign-on (SSO), User-Based Roles and Permissions, Account-level 2-Step Verification, End-to-end data encryption, Direct Connection, SSH Tunnel Support: Dedicated Account Manager, 24/7 Issue Submission, On-boarding Support License: Does not include access to subsidiary-owned data. |
Starter | Data Replication using Fivetran SaaS Product: Fully Managed Cloud Hosted SaaS, 10 Pipeline Users, Documented Schemas, Normalized Schemas, Automatic Schema Migration, Incremental Updates, Resync Connector, Resync Table**, Column Blocking, Column Hashing, User-defined Sync Frequency, Connector monitoring and notifications, Minimal warehouse load costs, Option to run Fivetran in a cloud region in preferred geography, access to Fivetran Transformations, Update Frequency of 1 hour Source Access: Option to add any of our nearly 400+ sources except for Database sources and Oracle database connectors Warehouse: Load to multiple warehouses Security: Individual 2-Step Verification, Single Sign-on (SSO), User-Based Roles and Permissions, Account-level 2-Step Verification, End-to-end data encryption, Direct Connection Support: Dedicated Account Manager, 24/7 issue submission License: Does not include access to subsidiary-owned data. |